Password Genius-Frequently Asked Questions (FAQ)

Can I log into my computer when I forget the administrator's password?
Which Windows operation systems Spotmau Password Genius support?
Why I have to burn Spotmau Password Genius to a bootable CD?
Can I burn Spotmau Password Genius to USB as the bootable device?
My msn version is 9.0, Spotmau Password Genius can find my password?
I have forgot my outlook password for a long time, can you find it?
Can Spotmau Password recover my Windows 7 product key?
I want to reinstall my office, but I forget the product key, can you find it out for me?

Can I log into my computer when I forget the administrator's password?

Yes , you can go back to your Windows with Spotmau Pasword Genius. All your need is to boot up your computer from Spotmau Password Genius CD and select the Windows User Account which you want to blank its password. You can easily blank Windows 7/Vista/2003/XP/2000/NT Administrator's password and other Windows User Account password.

Which Windows operation systems Spotmau Password Genius support?

Spotmau Password Genius supports all Windows including Windows Vista, Windows 7, Windows XP (all versions), Windows 2000 (all versions), Windows 2003 (all versions), Windows 98, Windows Me, and Windows NT.

Why I have to burn Spotmau Password Genius to a bootable CD?

The fact is when you forget your Windows Administrator's password, you cannot logon your Windows and take any operation. So, Spotmau Password Genius provides a bootable CD to bootup your computer (in this condition you don't need to logon your Windows) and then you can use Spotmau Password Genius to blank your Windows Administrator's password.

Can I burn Spotmau Password Genius to USB as the bootable device?

Sorry, Spotmau Password Genius cannot burn to USB device. But if you really need it, please contact us. We can make it for you separately. However, one thing you should know, USB devices has low hardware compatibility and unstable boot up environment; 80% computer boot up from USB devices failed. So, we highly recommend you burn Spotmau Password Genius to a CD.

My msn version is 9.0, Spotmau Password Genius can find my password?

Yes. Spotmau Password Genius can find out all versions Windows Live Messenger password (MSN Password).

I have forgot my outlook password for a long time, can you find it?

Yes .Spotmau Password Genius can find out Outlook password for the version: Outlook 2000/2003/2007.

Can Spotmau Password recover my Windows 7 product key?

Yes . You can use Spotmau Password Genius –>MS Key Finder to recover your Windows 7 product key.

I want to reinstall my office, but I forget the product key, can you find it out for me?

Yes , we can. Don't worry about this. Before you reinstall your office, please run Spotmau Password Genius and use MS Key Finder function to find out your Office product key. Then, you can write the product key or export the product the your computer with Spotmau Password Genius. After you finished the two steps above, you can reinstall your office worry free.

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We offer free and professional support to our customers who have already purchased our products. Our support team works 24 hours a day and 7 days a week. Normally we will answer your question within 1~2 hours. During busy periods this may take longer but it is not expected to exceed 12 hours.

Please submit your question at our help desk below or email us at help@spotmau.com. (Note: Questions submitted at help desk will be given higher priority than email.)